Shopping Cart

Your cart is empty

Add some courses to get started!

Privacy Policy

Your privacy and data protection matters

Learn how we collect, use, and protect your personal information.

Privacy Policy

This policy explains how Elkably collects, uses, and protects your personal information when you use our educational platform.

1 Information We Collect

Personal Information

When you register for our services, we collect:

  • Name, email address, and username
  • Phone numbers (student and parent)
  • School information and grade level
  • Student identification numbers
  • Teacher information

Educational Data

To provide personalized learning experiences, we collect:

  • Quiz scores and test results
  • Time spent on learning activities
  • Course progress and completion data
  • Game room participation and rankings
  • Performance analytics and insights

Technical Information

We automatically collect certain technical information:

  • IP address and location data
  • Device type and browser information
  • Cookies and similar tracking technologies
  • Usage patterns and platform interactions

2 How We Use Your Information

We use your information for the following purposes:

  • Educational Services: Provide personalized learning experiences and track progress
  • Communication: Send important updates, notifications, and educational content
  • Platform Improvement: Enhance our services and develop new features
  • Security: Protect against fraud and unauthorized access
  • Analytics: Understand usage patterns to improve our platform
  • Payment Processing: Handle course purchases and billing

3 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

  • With Your Consent: When you explicitly agree to share information
  • Legal Requirements: When required by law or to protect our rights
  • Service Providers: With trusted third parties who help us operate our platform
  • Safety and Security: To protect the safety of our users and platform

Note: All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

4 Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Secure Servers: Data stored on secure, monitored servers
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all employees

5 Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Active Accounts: Information retained while your account is active
  • Educational Records: Academic progress data retained for educational purposes
  • Payment Records: Transaction data retained for accounting and legal compliance
  • Account Deletion: Data deleted within 30 days of account closure, unless legal requirements apply

6 Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Restriction: Limit how we use your information
  • Portability: Export your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights: Contact us at our support email or through your account settings.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality and security
  • Analytics Cookies: Help us understand how you use our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Provide relevant educational content and offers

Cookie Control: You can manage cookie preferences through your browser settings or our cookie consent banner.

8 Children's Privacy

Our platform is designed for educational use by students and families:

  • Parental Consent: We require parental consent for users under 13
  • Family Accounts: Parents can monitor and control their child's account
  • Enhanced Protection: Additional safeguards for minors' personal information
  • Educational Focus: Data used solely for educational purposes

9 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequacy Decisions: Transfers to countries with adequate data protection
  • Standard Contracts: Contractual clauses ensuring data protection
  • Certification Schemes: Certified mechanisms for data transfers

10 Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes:

  • Notification: We will notify you of significant changes
  • Effective Date: Updated policy will show the new effective date
  • Continued Use: Continued use constitutes acceptance of changes